Order Notification Retry Policy
Last updated
Last updated
If we are unable to send any of the notifications mentioned in to your server, we will retry sending the notification for up to 24 hours.
We'll retry using the following schedule:
Once per minute for the first 5 attempts
Once every 10 minutes for the next 5 attempts
Once every 20 minutes for the next 5 attempts
Once every 30 minutes for the next 5 attempts
Once every hour until 24 hours from order creation have passed.
A 200 response code from your server will stop retries, indicating success. To prevent retries, respond with a 409 status code. In the event of a missed order notification, you can resend the most recent notification directly from the transaction page. This functionality is available to users with the roles of User, Developer or Admin. Or you may request a manually resent callback via your shared support channel.